Terms & Conditions

1. CONTRACT

Please read carefully the booking terms and conditions set out below before booking your holiday with Ice and Orange. These booking conditions form the basis of your contract with SARL CHALET TISSIÈRES and set out the respective rights and obligations of both parties. As soon as you have paid your deposit this means that you and all the members in your group have accepted these terms and conditions. The group leader must be at least 18 years of age.

2. DEPOSIT

As soon as you wish to make a booking we require a deposit consisting of 50% (unless specified otherwise by SARL CHALET TISSIÈRES) of the total holiday cost and this amount should be paid immediately upon placing your booking request.

As soon as this deposit has been received by us, a binding contract between us comes into existence. French law governs this contract and all matters arising out of it. In the unlikely event of any dispute arising between us, we both agree that the courts of France will deal with this.

3. FINAL PAYMENT

The remainder of your holiday payment should be made 6 weeks prior to your holiday start date. If the balance is not paid in time we reserve the right to cancel your holiday, retain the deposit and recoup any additional charges.

You may pay through online banking or credit card.

4. INSURANCE

Please ensure you have organised your own winter holiday insurance prior to your arrival as this is not included in your holiday price. Please ensure you have insurance for off-piste skiing if this is something you will be doing during your stay.

5. CANCELLATION OR ALTERATION BY THE CLIENT

If you want to cancel your holiday, the lead name (group leader) on the booking must tell us in writing immediately by email. Verbal cancellations will not be accepted. If you cancel, you will be liable to pay the following cancellation charges, which should be reclaimed through your insurance.

Notification received before holiday commencement date:

• More than 8 weeks - loss of 50% of deposit
• 4 to 8 weeks to holiday start date - loss of 100% of deposit
• 3 to 4 weeks to holiday start date - loss of 75% of total holiday cost
• Under 2 weeks to holiday start date - loss of 100% of total holiday cost

Cancellation charges depend on when the cancellation is received by us in our inbox.

6. CANCELLATION OR ALTERATIONS MADE BY SARL CHALET TISSIÈRES

In the unlikely event that we need to make any substantial changes to, or cancel, your holiday, a full refund or exchange will be offered. However we do reserve the right to make these changes if appropriate. Once a refund has been credited we will be under no further liability outside the cost of your stay at Chalet Tissières (including previously arranged transportation, carriage and/or accommodation). Refunds will not be payable if we are forced to cancel, or change in any way, your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure.

7. LIABILITY

We do not accept responsibility if you suffer injury, illness or death, unless it is due to the negligence of our employees, acting in the course of their employment, and the incident is reported to us in resort and you write to us within 3 months of your return from holiday. We also do not accept any responsibility for injury, illness or death caused by your own actions or omissions, or by any unforeseeable or unavoidable event.

Information about Chamonix and its services contained in our website, is accurate to the best of our knowledge. We will not be held responsible for any changes to such services, as they are out of our control. You are responsible at all times for all your personal belongings, documents and ski equipment (including hired). Due to the nature of chalet holidays, we cannot always guarantee that bedroom doors will be lockable.

Ice & Orange will not arrange your travel by sea, rail or air and accordingly Ice and Orange cannot accept responsibility for injury or loss suffered as the result of the acts or omissions of the providers of such services. Such arrangements are entirely your responsibility and you should ensure that they are made through a reputable provider.

8. BEHAVIOUR

Ice & Orange reserves the right to terminate, without compensation and without any further contractual obligations towards them (this includes any return transport arrangements), your holiday, if it is deemed that your behaviour is unsociable, abusive or in any way unacceptable, to ourselves, employees or any other guest or in anyway harms the reputation of Ice & Orange with local residents or suppliers.

We will not make any refunds or pay any compensation to the individual involved or to members of his/her party, or associates wishing to curtail their holiday as a result.

9. ACCOMMODATION

Hire periods start at 4pm on the date of arrival and end 10am on the date of departure.

On the date of arrival (indicated on your invioce) we will endeavour to have your room ready by 4pm. However, this may not be guaranteed and in this case we will provide you with an area of the chalet until such time.

Your room must be vacated by 10am on the day of departure, regardless of the time of transfer. We will however provide space for the storage of baggage, should you either arrive before 4pm, or wish to leave after 10am.

The Client must use the Chalet Tissières for the purpose of a private holiday residence only and not for any other purpose.

10. GROUP BOOKINGS

Ice & Orange reserves the right to have other parties staying in the chalet during your holiday unless you specify at the time of booking that you want to book the chalet for the sole occupancy of your party.

11. RESORT VEHICLES

In the event of bad weather, breakdown, illness, accident or priority use Ice & Orange cannot guarantee that the resort vehicle will be available to transport clients within the resort.

The resort vehicle is a gratuitous service and any client travelling in a resort vehicle does so at their own risk. Resort vehicle means minibus or car.

On change over dates we do not offer a shuttle service to and from the ski areas. If you wish to ski on change over dates your will need to arranged this independently, i.e. public bus service.

12. COMPLAINTS BY THE CLIENT

Should a problem occur during your holiday please inform a member of the Ice and Orange resort team as soon as possible. We will then do everything we can to resolve the problem. If the complaint cannot be resolved in the resort, please write to us at SARL CHALET TISSIÈRES, Chalet Tissières, 159 Route des Tissières, Les Bossons, 74400, Chamonix Mt. Blanc, France within 28 days of your return from your holiday, giving all the relevant information. We regret that we cannot accept liability in respect of any complaints, which are not notified entirely in accordance with this clause.

13. GENERAL INFORMATION

No refunds are given for unused portions of the holiday such as empty accommodation or uneaten meals. All dietary requirements need to be indicated at the time of booking.

All damages and breakages caused by any client will be charged back to the client and must be paid in full before vacating the chalet.